YOUR ACCOUNT. YOUR CHOICE.
Delete your account
You can delete your Tricom Airtime account here without installing the app. Sign in to confirm the account belongs to you.
Effective 20 October 2026
What will be deleted
Your sign-in, credentials and sessions on all devices, editable profile and contact details, saved recipients and groups, schedules, and notifications are removed when deletion completes. This is permanent. Download any statements you need before continuing.
What may be retained
Payment and airtime records, ledger entries, and necessary security and support evidence remain for accounting, reconciliation, disputes and applicable legal obligations. They can include transaction phone numbers, amounts, references and dates. These records are not used to restore your login. See our privacy policy.
Credit or a transaction still pending?
Immediate deletion requires zero available and held credit, with no unfinished payment or airtime operation. Sign in below to check. If an unresolved balance or transaction prevents deletion, you can submit a deletion request from this page. Your account remains accessible while the request is reviewed so those matters can be resolved. The request reference is shown on this page; support can follow up in the app.
In the app
Open Account, then the account deletion option, review what is retained and confirm. For questions or help recovering access, use the contact details below. You can also ask to delete specific data without closing your account.
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Need help with your information?
For a question or a request about your information, use Help and support in the Tricom Airtime app, or email sales@tricom.co.ke with the subject “Tricom Airtime privacy request”. Include the email used for your account and what you need. Do not send your password, app PIN or M-Pesa PIN. We may verify your identity before acting on a request.
You can also contact Tricom on +254 723 930 000 or at NHC House, 2nd Floor, Aga Khan Walk, Nairobi, Kenya.